Enterprise DNA

Sales and new business · Live demo

New client enquiry chat

Answers questions from companies looking for a managed IT provider, explains plans and service levels, and books a free IT and security assessment.

Web chatVoice Lead captureBookingYour knowledge
Live demo

Talk to Ivy at Wrenfield IT

Wrenfield IT is made up. Ivy is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

Companies look for a new IT provider when something has already gone wrong: a key person is leaving or the current provider keeps missing response times. They want straight answers the same day, and a contact form that waits two days feels like more of the same.

How it works

  1. Answers website chat and calls from Wrenfield's plans, prices and service levels
  2. Asks about company size, current setup and what's worrying them
  3. Explains the transition plan and what happens in the first 60 days
  4. Books a free IT and security assessment with the solutions consultant
  5. Creates the lead in the CRM with a summary of the conversation

What it connects to

  • CRM
  • Calendar
  • Website chat
  • Phone
Sample conversation
  1. Wen HuiWe're a 220 person engineering consultancy and our IT manager is leaving next month. Can you help?
  2. AgentYes, that's exactly what we do. Are you on Microsoft 365 or Google Workspace, and is there anything you're worried about right now?
  3. Wen HuiMicrosoft 365. Honestly, we're not sure our project files are backed up.
  4. AgentThat's common, and it's one of the first things we check. The best first step is a free 90 minute IT and security assessment. Daniel Ong, our solutions consultant, has Wednesday at 10am or Friday at 2.30pm.
  5. Wen HuiFriday. Roughly what does ongoing support cost?
  6. AgentFrom S$95 per user per month plus GST on Core, and one-off onboarding from S$12,000 for a company your size. Daniel will go through both plans with you on Friday at 2.30pm, and a confirmation is on its way.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Lead capture. Asks your qualifying questions and writes a clean record into your CRM.
  • Booking. Books, moves and cancels appointments straight into your calendar or booking system.
  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.

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