Enterprise DNA

Internal operations · Worked example

Overdue invoice chaser from your accounting data

Works through overdue invoices in your accounting system with polite emails and calls, and logs every promise to pay.

InternalOutboundEmailYour data Answers from your dataIntegrationsSummariesHuman handoff

The problem

Chasing money is uncomfortable, so it gets put off, and cash flow suffers. When it does happen, nobody keeps a clear record of who promised what.

How it works

  1. Reads overdue invoices and contact details from your accounting software
  2. Sends a friendly reminder email with the invoice and payment link
  3. Calls if the invoice is still unpaid after the agreed number of days
  4. Records promise-to-pay dates and notes against the invoice
  5. Hands disputes and payment plan requests to you or your bookkeeper

What it connects to

  • Accounting software such as Xero
  • Email
  • Phone
  • Omni Command Centre
Sample email thread
  1. AgentHi, is that Paul? I'm calling from the accounts team about invoice 2041 for 3,200 dollars, which was due on the 5th.
  2. ClientAh, yes. Sorry, it's sitting with our accounts payable.
  3. AgentNo problem. Do you know when it's likely to be paid?
  4. ClientOur next pay run is Friday.
  5. AgentGreat, I'll note Friday. I'll email you a copy of the invoice now in case AP needs it.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Answers from your data. Looks up live records in your own database and systems, not just documents.
  • Integrations. Connects to more than 700 business apps and acts in them during or after the conversation.
  • Summaries. Every conversation ends with a written summary, a transcript and the next step.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.
Coming soon

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