Internal learning · Live demo
New property manager induction guide for property management firms
Walks new property managers and leasing consultants through their first three weeks: what to read, which inspections to shadow, which systems to learn and who to meet, and tells the training lead what is outstanding.
Talk to Ari at Capital Coast Property Management
Capital Coast Property Management is made up. Ari is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
New property managers start with a full portfolio waiting, their senior is out on inspections all day, and induction depends on who remembers what. Procedures go unread, quizzes are skipped, and the training lead finds out at sign-off.
How it works
- Sends each new starter their day-by-day induction plan before day one
- Checks in each morning with that day's reading, training and shadow inspections
- Ticks off quizzes and sessions and reminds them of what is left
- Tells the training lead and senior property manager on Friday what is outstanding
- Passes any tenancy law question to the training and compliance lead
What it connects to
- Rosie (new property manager)Hi, it's my fourth day at Lower Hutt. What should I have done by now?
- AgentHi Rosie, it's Ari. By Friday you need the letting, bond lodgement, Healthy Homes records, arrears and privacy procedures read, each with its quiz. You've done three; arrears and privacy are still open.
- Rosie (new property manager)Ok. When is my Palace training?
- AgentNext Tuesday and Thursday, 9am to 11am at head office with Sarah Kim. I've added both to your calendar. You also have one more shadow inspection with Aaron on Thursday at 2pm in Naenae.
- Rosie (new property manager)Thanks. A tenant asked me today if they can break their lease early. What do I tell them?
- AgentThat's a tenancy law question, so it goes to Hemi Parata, our Training and Compliance Lead. I've sent him the tenant's question and the property, and he'll come back to you today.
Illustrative conversation. Names, numbers and details are made up.
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