Client operations · Live demo
Inspection report follow-up for rental property owners
Sends owners their routine inspection report, answers questions about what was found and when the next inspection is due, and passes repairs that need the owner's approval to their property manager.
Talk to Ari at Capital Coast Property Management
Capital Coast Property Management is made up. Ari is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
Inspection reports land in owners' inboxes with no one to ask. Owners email questions that sit behind 60 other properties, repairs found on the inspection wait weeks for approval, and owners feel ignored.
How it works
- Emails the owner when their inspection report is ready, within 2 working days of the visit
- Answers questions about what the report shows and when the next inspection is due
- Lists any repairs found and whether each needs the owner's approval
- Passes approvals and questions about the tenant to the property manager
- Passes anything urgent to the senior property manager the same day
What it connects to
- AgentHi Peter, it's Ari from Capital Coast. The routine inspection report for 9 Lyall Parade is attached. The property is in good order. Two things were noted: some mould on the bathroom ceiling and a loose handrail on the back steps.
- Peter (property owner)Thanks. Is the handrail dangerous?
- AgentI can't judge that myself. I've passed it to Lucy Bell, the senior property manager for Wellington City, who decides on anything that might be a safety issue. She'll come back to you today.
- Peter (property owner)And the mould?
- AgentYour property manager will send you a quote for treating the ceiling. If it's over your NZD 300 limit, they'll need your written approval before it goes ahead. The next inspection is due in 13 weeks, in late January.
Illustrative conversation. Names, numbers and details are made up.
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