Client operations · Live demo
Maintenance job updates for rental property owners
Tells property owners where a repair on their rental is up to, which contractor has it, whether it is within their maintenance limit, and passes anything urgent or disputed to the senior property manager for that area.
Talk to Ari at Capital Coast Property Management
Capital Coast Property Management is made up. Ari is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
Owners ring their property manager to ask whether the plumber has been yet. The property manager is out on inspections, the owner waits a day for a call back, and a small repair turns into a complaint.
How it works
- Looks up the open maintenance jobs on the owner's property in Palace
- Says which contractor has the job, the work order number and what it is waiting on
- Explains the owner's maintenance limit and when a job needs their written approval
- Passes urgent safety work and any dispute about a job to the senior property manager for that area
- Sends the property manager a note of what the owner asked
What it connects to
- Rachel (property owner)Hi, the tenant at 22 Mein Street told me the bathroom fan stopped working. Has anyone been out?
- AgentHi Rachel, it's Ari from Capital Coast. There's an open job for the bathroom extractor fan at 22 Mein Street, work order 5608 with Brightline Electrical, raised on Tuesday. It's waiting on the electrician's visit.
- Rachel (property owner)Will I need to approve the cost?
- AgentYour maintenance limit is NZD 300. If the electrician's quote is under that, the job goes ahead. If it's over, your property manager asks for your written approval first.
- Rachel (property owner)Ok. Can someone tell me when it's fixed?
- AgentYes. I've asked your property manager to email you once the job is closed, and the invoice will show on your next statement.
Illustrative conversation. Names, numbers and details are made up.
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