Enterprise DNA

Hospitality · Worked example

Reservations line for a restaurant

Takes bookings, answers menu and dietary questions and handles changes during service, when nobody can get to the phone.

VoiceSMS BookingMultilingualYour knowledgeHuman handoff
Build this for my business → Read the conversation

The problem

The phone rings most during service, exactly when staff are busiest. Unanswered calls are lost tables, and interrupted staff mean slower service.

How it works

  1. Answers the reservations line in the restaurant's own style
  2. Books, changes and cancels tables in the reservations system
  3. Answers questions on the menu, dietary options, parking and corkage
  4. Handles callers in other languages, useful for visitors
  5. Passes large group and event enquiries to the manager

What it connects to

  • Reservations system
  • SMS
  • Phone
Sample conversation
  1. CallerHi, do you have a table for four on Saturday at 7?
  2. AgentLet me check. I have 6.45 or 8.15 on Saturday for four. Would one of those work?
  3. Caller6.45. One of us is gluten free, is that OK?
  4. AgentAbsolutely, most of the menu can be made gluten free and it's marked on the menu. I'll note it on the booking. Can I take a name and mobile?
  5. CallerBen, 027 555 0199.
  6. AgentThanks Ben, you're booked for four at 6.45 on Saturday. A confirmation text is on its way.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Booking. Books, moves and cancels appointments straight into your calendar or booking system.
  • Multilingual. Switches language mid-conversation when the caller does.
  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.
Coming soon

Live demo of this agent

A demo version of this agent is on our list to set up. Until then, book a call and we will walk you through it with your own scenarios.

Call the demo Chat now

Related examples

More like this one.

Hospitality

Group and function bookings inbox for a venue

Replies to function and group enquiries within minutes with availability, packages and next steps.

Email
See how it works → Property management

Tenant maintenance request line for a property manager

Logs tenant maintenance requests any time of day, sorts urgent from routine and gets the right tradesperson moving.

VoiceSMSYour data
See how it works → Trades and home services

Missed-call catcher for a plumbing business

Answers the phone when the plumbers are on the tools, books the job and texts the details to the right person.

VoiceSMS
See how it works →

Browse all 36 examples →

Want this agent in your business?

Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.

Book a discovery call →