Enterprise DNA

Marketing and events · Live demo

Conference attendee helpdesk

Answers delegates' questions about badges, sessions, interpretation, travel and facilities by chat, email and phone, in the delegate's own language.

Web chatEmailVoice Your knowledgeMultilingualHuman handoff
Live demo

Talk to Layla at Saltmere Conferences and Events

Saltmere Conferences and Events is made up. Layla is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

In the week before a conference, the organiser's inbox fills with the same delegate questions about badges, parking and the programme. The events team is busy with speakers, sponsors and the venue build, and delegates wait for answers.

How it works

  1. Answers from the event guide, programme and venue information
  2. Replies in the language the delegate writes or speaks in
  3. Looks up a delegate's registration from the registration system
  4. Handles name changes within the event's rules
  5. Passes refunds, speaker and sponsor questions to the right team

What it connects to

  • Event registration system
  • Event app
  • Email
  • Website chat
  • Phone
Sample conversation
  1. ClientHi, I'm attending the Supply Chain Forum on Tuesday. Where do I collect my badge?
  2. AgentWelcome. Badges are at registration in the main foyer of the Harbourlight Convention Centre from 7.30am, or on Monday from 2pm to 7pm to skip the queue. Just show the QR code in your confirmation email and your photo ID.
  3. ClientA colleague from our London office is coming too and only speaks English. Will the Arabic panels be interpreted?
  4. AgentYes, every main hall session has live Arabic and English interpretation, and headsets are free at the registration desk. The event app has the programme in English as well.
  5. ClientGreat. And is there a prayer room?
  6. AgentYes, there are prayer rooms for men and women on the ground floor next to Hall B, and the programme breaks at prayer times.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Multilingual. Switches language mid-conversation when the caller does.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.

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