Enterprise DNA

Finance · Live demo

Expense and travel policy desk

Answers staff questions about flights, hotels, meals and rebillable costs from your expense and travel policy, before the money is spent.

InternalWeb chatEmailYour data Your knowledgeAnswers from your dataHuman handoffSummaries
Live demo

Talk to Max at Brackenfield Advisory

Brackenfield Advisory is made up. Max is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.

Open in a new tab

Want one like this for your business? Book a call with Sam


The problem

Travel rules differ by city, flight length and whether the client pays, so staff guess and finance rejects claims after the trip. Questions pile up in the finance inbox the week before every client visit.

How it works

  1. Learns your expense and travel policy, city rate caps and approval limits
  2. Answers in chat or by email, quoting the section it relies on
  3. Checks the engagement code to say whether costs are rebillable to the client
  4. Tells staff which spend needs approval first, and from whom
  5. Hands exceptions, like business class or a hotel over the cap, to the right approver

What it connects to

  • Expense and travel policy
  • Travel booking portal
  • Expenses app
  • Project system
Sample email thread
  1. Aisha (senior consultant)I'm flying to Chicago for the Ardley Grain kickoff next Tuesday. Can I book premium economy?
  2. AgentNot for that trip. Premium economy is for flights over five hours under section 2 of the travel policy, and Boston to Chicago is about two and a half. Economy through the travel portal, please.
  3. Aisha (senior consultant)What hotel rate can I book, and does the client pay?
  4. AgentThe Chicago cap is 289 dollars a night. Engagement BA-4502 is rebillable at cost, so tag the hotel, flights and meals to that code and they go on Ardley's invoice.
  5. Aisha (senior consultant)And meals?
  6. AgentUp to 85 dollars a day, with receipts for anything over 25. A client dinner over 150 dollars a head needs Daniel Okafor's approval before you book it.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Answers from your data. Looks up live records in your own database and systems, not just documents.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.
  • Summaries. Every conversation ends with a written summary, a transcript and the next step.

Want this agent in your business?

Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.

Book a discovery call →