Enterprise DNA

Financial advice · Worked example

New enquiry chat for a financial adviser

Answers questions about the adviser's services and fees on the website, then books a free first meeting.

Web chat Lead captureBookingYour knowledgeHuman handoff

The problem

Visitors to an adviser's website want to know how the service works and what it costs before they commit to a call. Most leave without asking.

How it works

  1. Answers from the practice's own service guide, fee structure and disclosure documents
  2. Explains the first meeting process and who the advisers are
  3. Asks a few questions to route the enquiry to the right adviser
  4. Books a first meeting straight into the adviser's calendar
  5. Declines personal recommendations and points them to the meeting

What it connects to

  • CRM
  • Calendar
  • Website
Sample chat
  1. VisitorDo you charge a percentage or a flat fee?
  2. AgentThe practice charges a fixed fee for a financial plan, and ongoing service is an annual fee agreed up front. The first meeting is free. Want me to explain what happens in it?
  3. VisitorSure. I'm 58 and thinking about retirement.
  4. AgentThe first meeting is about an hour, looking at where you are and what you want retirement to look like. One of the advisers specialises in retirement planning. Shall I show you her next available times?

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Lead capture. Asks your qualifying questions and writes a clean record into your CRM.
  • Booking. Books, moves and cancels appointments straight into your calendar or booking system.
  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.
Coming soon

Live demo of this agent

A demo version of this agent is on our list to set up. Until then, book a call and we will walk you through it with your own scenarios.

Call the demo Chat now

Want this agent in your business?

Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.

Book a discovery call →