Enterprise DNA

Internal learning · Live demo

Range and pricing coach for new sales reps

Quizzes new sales reps on the range, packs, prices and trade terms by voice or chat, corrects answers and tracks what to practise next.

InternalVoiceWeb chat Your knowledgeSummaries
Live demo

Talk to Isla at Tussockvale Foods

Tussockvale Foods is made up. Isla is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.

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The problem

New reps learn the range on the job, and mistakes show up in front of customers. Senior staff don't have time to drill every new starter on packs, prices and channel rules.

How it works

  1. Runs short practice sessions by voice or chat, whenever the rep has ten minutes
  2. Asks questions the way a customer would
  3. Checks answers against the current price list and trade terms
  4. Corrects mistakes with the right answer and the reason
  5. Ends with feedback and records the gaps to cover next time

What it connects to

  • Price list and trade terms
  • Learning records
  • Microsoft Teams or Slack
Sample conversation
  1. AgentLet's practise, Liam. A Tidemark Wholesale buyer asks how many Sea Salt Crackers come in a case and what the trade price is. What do you tell them?
  2. Liam (new sales rep)Twelve to a case, and $30.60 a case.
  3. AgentSpot on. Next: a café owner wants to buy the foodservice crackers direct from us. Which pack, and what's the minimum order?
  4. Liam (new sales rep)The 1kg bulk pack, minimum five cases.
  5. AgentThe pack is right, but the direct foodservice minimum is 10 cases, and a single café usually buys through Platewell Foodservice instead. Feedback: you're strong on retail packs and prices. Review the foodservice and distributor rules, and I'll quiz you on those next session.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Summaries. Every conversation ends with a written summary, a transcript and the next step.

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