Enterprise DNA

Sales and new business · Live demo

Retailer order desk for supermarket and trade buyers

Answers calls and emails from supermarket, distribution centre and trade buyers, takes orders and changes, checks stock and cut-offs, and confirms by email.

VoiceEmailYour data Answers from your dataIntegrationsSummariesHuman handoff
Live demo

Talk to Isla at Tussockvale Foods

Tussockvale Foods is made up. Isla is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

Order changes arrive by phone and email all morning, right up to cut-off, while customer service is also chasing trucks and allocations. A missed change means a short delivery, a deduction and an unhappy buyer.

How it works

  1. Answers buyer calls and emails to the order desk, day or night
  2. Finds the purchase order and checks the change against the cut-off
  3. Checks stock available to promise, without touching other customers' allocations
  4. Offers a split delivery when a line is short and says when the rest will ship
  5. Updates the order in the ERP and emails a fresh confirmation
  6. Passes credit holds, price disputes and very large orders to the customer service lead

What it connects to

  • ERP such as SAP Business One
  • EDI order feed
  • Warehouse stock system
  • Email
  • Phone
Sample conversation
  1. CallerHi, it's Dean from Harbourlight's Wiri distribution centre. Can I add to PO 55812 for tomorrow?
  2. AgentHi Dean, yes, changes are open until 11am today. What would you like to add?
  3. CallerAnother 60 cases of the Sea Salt Crackers and 40 of the Sparkling Feijoa.
  4. AgentThe Sea Salt is fine, that takes the line to 240 cases. Feijoa is tight until Wednesday's production run, so I can add 25 cases tomorrow and send the other 15 on Friday. Does that work?
  5. CallerYes, split it.
  6. AgentDone. PO 55812 now has 240 Sea Salt and 115 Feijoa for tomorrow's 6am slot, with 15 Feijoa to follow on Friday. The updated confirmation is on its way to your inbox.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Answers from your data. Looks up live records in your own database and systems, not just documents.
  • Integrations. Connects to more than 700 business apps and acts in them during or after the conversation.
  • Summaries. Every conversation ends with a written summary, a transcript and the next step.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.

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