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Claims status inbox
Replies to "any news on our claim?" emails from the claim file, and hands anything that needs judgement to the claims advocate.
Talk to Carmen at Redbarrow Insurance Group
Redbarrow Insurance Group is made up. Carmen is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
After a hailstorm the claims inbox fills with clients asking where their claim is up to. Every reply means someone checking the insurer's portal and the file notes while new claims wait.
How it works
- Reads each email to the brokerage's claims inbox
- Matches the sender to their account and open claim
- Replies with the latest status, payments made and what happens next
- Forwards disputes and coverage questions to the claims advocate with a short summary
- Never says whether a claim will be paid, and never changes a claim
What it connects to
- ClientHi, any news on our warehouse roof claim? The roofer wants to know when the money is coming.
- AgentHi Greg, thanks for checking. Bellmoor approved the roof estimate of $418,000 on Thursday, less your $25,000 wind and hail deductible. The first payment of $312,000 was sent on Friday, and the remaining $81,000 is released once your roofer sends the final invoice to Bellmoor.
- ClientOK. The roofer also says the estimate missed the skylights. What should we do?
- AgentThat's one for Rachel Kim, our claims advocate. I've sent her your email with claim number BM-448217, and she'll call you at 4pm tomorrow to talk it through.
Illustrative conversation. Names, numbers and details are made up.
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