Leadership and data · Live demo
Workshop numbers on request for aftersales managers
Answers the aftersales manager's questions about hours sold, bookings, jobs waiting on parts and comebacks across every workshop, straight from the DMS.
Talk to Tess at Totara Bay Motor Group
Totara Bay Motor Group is made up. Tess is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
The aftersales manager runs three workshops and gets their numbers from three service managers in three formats. Finding out which site has empty bays next week, or which job has waited longest for parts, means ringing around or running DMS reports by hand.
How it works
- Reads job cards, hours, bookings and parts orders from the DMS
- Answers questions by chat or phone, saying where each number comes from
- Compares sites on the same measures, week by week
- Points to the job card behind each number
- Leaves judgements about staff and sites to the managers
What it connects to
- Daniel (aftersales manager)How did the workshops go last week?
- AgentFor 19 to 24 October, from the DMS: Penrose sold 612 of 704 hours available, 87%. Takapuna sold 318 of 396, 80%. Manukau sold 274 of 330, 83%.
- Daniel (aftersales manager)Who's got room next week?
- AgentBookings for the next 5 working days are at 91% of hours at Penrose, 78% at Manukau and 64% at Takapuna, so Takapuna has the most free time.
- Daniel (aftersales manager)Anything stuck on parts?
- Agent19 jobs are waiting on parts across the group. The longest is Takapuna job card J-88214, a turbocharger on backorder from the manufacturer, due Friday 30 October. The customer has a courtesy car.
Illustrative conversation. Names, numbers and details are made up.
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