IT · Live demo
Device and software licence requests for allied health clinic groups
Takes requests for laptops, headsets, screens and software licences, checks what the person already has in the register, and sends each request to the right approvers with the details attached.
Talk to Ava at Riverbend Allied Health
Riverbend Allied Health is made up. Ava is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Laptops are bought on a credit card, licences are paid for people who left months ago, and the finance manager finds out at renewal time.
How it works
- Records what is needed, why, the clinic, the manager and the date needed
- Checks the device and licence register for what the person already holds
- Sends standard items to the manager and laptops, phones and paid software to the IT manager
- Adds the finance manager for anything over the spending limit
- Treats a lost or stolen device as urgent so it can be locked
What it connects to
- Mel (OT, North Lakes)My laptop battery dies after an hour. Can I get a new one?
- AgentHi Mel, it's Ava. I can see your laptop in the register, issued in March 2022. Do you need it replaced, or would a charger for your treatment room help in the meantime?
- Mel (OT, North Lakes)Replaced please, I do home visits.
- AgentThanks. I've sent the request with your laptop details to Marcus Lee, our IT manager, who approves laptops. I can't say whether it will be approved, but I'll tell you as soon as he decides.
Illustrative conversation. Names, numbers and details are made up.
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