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Suspicious email reporting for allied health clinic groups
Takes reports of suspicious emails, texts and calls from any clinic, tells staff not to click or pay, logs each one, and phones the IT manager straight away if anyone already clicked.
Talk to Ava at Riverbend Allied Health
Riverbend Allied Health is made up. Ava is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
A receptionist gets a gift card request that looks like it came from the owner. She is not sure who to ask, so she asks nobody, and the next person pays it.
How it works
- Takes the email, text or call details from the staff member
- Tells them not to click, open, reply or pay
- Treats a clicked link or typed password as urgent and phones the IT manager
- Logs a security ticket with who received it and what it asked for
- Leaves the decision on whether an email is genuine to the IT manager
What it connects to
- Tara (reception, Southport)Got an email from a supplier saying their bank details have changed. Should I update them?
- AgentHi Tara, it's Ava. Please don't change anything, reply or click any links. Can you forward the email to me and tell me which supplier it says it is from?
- Tara (reception, Southport)Forwarded. It's from Coastal Medical Supplies. Is it real?
- AgentI can't say whether it's genuine. I've logged it for Marcus Lee, our IT manager, who decides, and Ben Hartley confirms any bank change by phone on the number already on file. Marcus will reply to you today.
Illustrative conversation. Names, numbers and details are made up.
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