Area of work · 14 live demos
Agents for it.
Service desks and access requests. Each demo below is a real agent set up for a made-up company. Talk to it or type, and ask what your team would ask.
Talk to Ivy at Wrenfield IT
Wrenfield IT is made up. Ivy is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
Want one like this for your business? Book a call with Sam
Every it demo
Helpdesk triage line
Answers the service desk line, checks who is calling, sets the priority and pages an engineer straight away for anything urgent.
Ticket status inbox
Replies to update requests on open tickets straight from the ticketing system, and records approvals and new requests on the right ticket.
IT service desk for staff
Takes IT problems from staff by voice or chat, checks known outages and the asset register first, then logs the ticket and books desk-side help.
New starter IT access requests
Takes new starter and access requests from managers, checks the role's standard access and the approvals it needs, and gives a clear ready date.
Site office IT support line
Answers IT calls from remote site offices, checks known outages first, walks staff through simple fixes and sends everything else to an engineer with the details.
Staff IT help line for a surveying firm
Answers staff IT calls and chats across three offices, checks known outages first, walks people through simple fixes and logs the rest with the IT support company.
Software licence requests and approvals
Takes requests for survey, drafting and office software, checks which licences are free, sends the request to the right director and logs it.
IT checklist for staff who are leaving
Runs the IT leaver checklist when someone resigns: books the device return, makes sure accounts and licences are switched off on the last day, and confirms each step to the manager.
Suspicious email reporting for staff
Takes staff reports of odd emails, texts and calls at any hour, tells them what to do straight away, and gets the on-call engineer moving when someone has clicked.
Staff IT help line for allied health clinic groups
Answers clinic staff IT questions from the IT guide, logs anything it cannot fix as a ticket with the details the support team needs, and phones the IT manager when a whole clinic cannot work.
Password reset and access requests for allied health clinic groups
Sends staff the right password reset steps, checks the request comes from their own account, and sends every new access request to the manager and IT manager to approve.
Device and software licence requests for allied health clinic groups
Takes requests for laptops, headsets, screens and software licences, checks what the person already has in the register, and sends each request to the right approvers with the details attached.
Leaver IT offboarding checklist for allied health clinic groups
Starts the IT checklist the moment a leaver is recorded, reminds the manager to collect equipment, and tells the IT manager the day after which accounts and devices are still outstanding.
Suspicious email reporting for allied health clinic groups
Takes reports of suspicious emails, texts and calls from any clinic, tells staff not to click or pay, logs each one, and phones the IT manager straight away if anyone already clicked.
Want agents like these for your it?
Book thirty minutes with Sam. We will map these demos onto your own team, systems and data, and tell you what it would take.
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