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KPI questions desk for allied health clinic managers
Answers managers' questions about the management figures from the Power BI reports and Cliniko, says which report and dates it used, and passes anything not in the reports to the finance manager.
Talk to Ava at Riverbend Allied Health
Riverbend Allied Health is made up. Ava is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Practice managers wait days for the finance manager to pull one number, or build their own spreadsheets that never match the board figures.
How it works
- Takes a question in plain words by Teams
- Answers from the Power BI reports and Cliniko
- Names the report and date range behind every figure
- Says when a figure is not in the reports and offers to ask the finance manager
- Never names patients or judges a clinician's performance
What it connects to
- Priya (practice manager, New Farm)What was New Farm's late cancellation rate last month?
- AgentHi Priya, it's Ava. New Farm's late cancellation rate for September was 6.8 percent, 61 of 897 appointments, from the Power BI clinic utilisation report.
- Priya (practice manager, New Farm)Which clinician had the most?
- AgentI don't comment on individual clinicians' figures. Sarah Ng, our clinical director, looks after clinician performance, so I can pass your question to her if you'd like.
Illustrative conversation. Names, numbers and details are made up.
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Takes requests for laptops, headsets, screens and software licences, checks what the person already has in the register, and sends each request to the right approvers with the details attached.
Want this agent in your business?
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