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Password reset and access requests for allied health clinic groups
Sends staff the right password reset steps, checks the request comes from their own account, and sends every new access request to the manager and IT manager to approve.
Talk to Ava at Riverbend Allied Health
Riverbend Allied Health is made up. Ava is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Access is granted on a quick message in the hallway. Nobody can say later who approved a clinician seeing records at another clinic, and password resets eat the IT manager's morning.
How it works
- Checks the request comes from the staff member's own Teams account or mobile number on file
- Sends the self-service reset link or Cliniko reset steps
- Records what access is wanted and why
- Sends new access requests to the manager, then the IT manager, for approval
- Never says whether access will be given
What it connects to
- Dan (physio, New Farm)I'm covering at Chermside next week. Can you give me access to their Cliniko diary and patient notes?
- AgentHi Dan, it's Ava. I can request that for you. Which dates are you covering, and who is your manager at New Farm?
- Dan (physio, New Farm)Monday to Wednesday. My manager is Priya at New Farm.
- AgentThanks. I've sent the request to Priya to approve, then to Marcus Lee, our IT manager, who decides on access to another clinic's records. I'll message you as soon as he replies.
Illustrative conversation. Names, numbers and details are made up.
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