Sales and new business · Live demo
Course enquiry callback
Calls every new programme enquiry back within a working day, answers the first questions and books a call with an admissions adviser.
Talk to Leo at Harbourcrest Business School
Harbourcrest Business School is made up. Leo is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
Programme enquiries go cold fast. Working professionals compare three or four schools in the same week, and if nobody calls back within a day most have enrolled elsewhere or let the budget lapse.
How it works
- Picks up new enquiries from the website form
- Calls each person back within a working day, saying who is calling and why
- Answers questions on dates, format, fees, CEF and employer sponsorship from the programme guide
- Books a call with an admissions adviser
- Texts the programme outline and logs the outcome in the CRM
What it connects to
- AgentHi Kelvin, it's Leo from Harbourcrest Business School. You sent us an enquiry about the Professional Diploma in Project Management last night. Is now a good time for a quick chat?
- KelvinYes, sure. Is it in the evenings, and can I use CEF for it?
- AgentIt's live online on Tuesday and Thursday evenings for 20 weeks, from the first Tuesday in March, and it's a CEF reimbursable course, so if you're eligible you can claim part of the fee back. Would a call with an adviser help?
- KelvinYes. My company might pay part of it too. Thursday evening would be best.
- AgentKaren Leung, our admissions adviser, can call you on Thursday at 6pm and go through CEF and company sponsorship together. I've booked that, and I'll text you the programme outline to read before then.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
International student enquiry line
Answers enquiries from learners and company sponsors across the region in their own language, at any hour, and books calls with the right admissions adviser.
Enrolment assistant
Answers programme, date and fee questions from the course schedule, and walks individuals and company sponsors through enrolling.
Student support helpdesk
Answers current learners' everyday questions from their learner record, including what their employer sponsor sees, and passes the rest to the right person.
Want this agent in your business?
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