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Student support helpdesk
Answers current learners' everyday questions from their learner record, including what their employer sponsor sees, and passes the rest to the right person.
Talk to Leo at Harbourcrest Business School
Harbourcrest Business School is made up. Leo is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
Learner services spend their day answering the same questions about attendance, deadlines, fees and sponsor reports. Busy professionals wait days for answers that are already in the system.
How it works
- Answers learners on web chat and email, any hour
- Checks the learner number and name before looking at a record
- Answers attendance, due dates, timetables and fee balances from the student management system
- Explains policies on excused absences, extensions and sponsor reports
- Passes extension requests and wellbeing concerns to the right staff member
What it connects to
- ChloeHi, it's Chloe Ho, learner number 24-1187. I missed Saturday's analytics class for a work trip.
- AgentThanks Chloe. Your attendance in Data Visualisation is 86%, still above the 80% minimum. Upload a letter from your employer about the trip in the learner portal within five working days and Saturday will be marked excused.
- ChloeOK. Will my company see that I missed it?
- AgentYour employer sponsors you, so they get a monthly attendance report, as set out in your sponsorship agreement. Once the letter is uploaded, Saturday shows as an excused absence.
- ChloeThanks. Can I get an extension on the dashboard project due Friday?
- AgentExtensions are decided by your programme leader, Mr Wong. I've sent him your request, and he'll reply by email within one working day.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
Enrolment assistant
Answers programme, date and fee questions from the course schedule, and walks individuals and company sponsors through enrolling.
International student enquiry line
Answers enquiries from learners and company sponsors across the region in their own language, at any hour, and books calls with the right admissions adviser.
Course enquiry callback
Calls every new programme enquiry back within a working day, answers the first questions and books a call with an admissions adviser.
Want this agent in your business?
Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.
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