Compliance and risk · Live demo
Privacy request intake
Takes requests to see or correct personal information, checks identity against the records, and logs each one for the privacy officer with the legal deadline.
Talk to Aroha at Southerly Freight Forwarding
Southerly Freight Forwarding is made up. Aroha is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
Requests to see or correct personal information arrive through the contact form, customer service and the drivers. They get forwarded around, identity is not checked the same way twice, and the 20 working day deadline is easy to miss.
How it works
- Takes privacy requests from the website, email or chat
- Notes what the person wants to see or correct
- Checks identity against the email or phone number on file, or passes it to the privacy officer for a photo ID check
- Logs the request with its deadline and sends it to the privacy officer
- Never releases personal information or comments on privacy law
What it connects to
- VisitorHi, I used to import through you. I'd like a copy of the personal information you hold about me.
- AgentOf course. Can I have your full name and the email address or phone number you used with us?
- VisitorKaren Mitchell, karen.m@example.com.
- AgentThanks Karen. I've sent a code to that email to confirm it's you. Could you type it here?
- VisitorIt's 482915.
- AgentThat's confirmed. I've logged your request as PR-2026-041 and sent it to Grace Liu, our privacy officer. She'll respond within 20 working days, as the Privacy Act requires, and will contact you by email.
Illustrative conversation. Names, numbers and details are made up.
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