Immigration advice · Worked example

Multilingual enquiry line for an immigration adviser

Takes enquiries in the caller's own language, switching mid-call if needed, and books a consultation with a licensed adviser.

VoiceWeb chat MultilingualLead captureBookingHuman handoff

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The problem

Many people calling an immigration adviser are more comfortable in another language, and a missed detail can mean the wrong visa pathway. Advisers can't take every call themselves.

How it works

Answers in English and switches to the caller's language as soon as they do
Asks the intake questions the practice uses: visa type, current status, timeframes
Explains the consultation process and fee from the practice's own documents
Books a consultation with a licensed adviser and sends confirmation in the caller's language
Never gives immigration advice and says that only a licensed adviser can

What it connects to

Case management system
Calendar
Email
SMS

Sample conversation

CallerHello, sorry, can I speak in Hindi?
AgentOf course. [Switches to Hindi] How can I help you today?
Caller[In Hindi] My work visa ends in four months and my employer wants to keep me.
Agent[In Hindi] Thank you. A licensed adviser can look at your options. May I take your name, visa type and employer's name?
Caller[In Hindi] Yes. It's Arjun, on an accredited employer work visa.
Agent[In Hindi] Thank you Arjun. The adviser can see you on Monday at 2pm. I'll send the confirmation and document list in Hindi and English.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

Multilingual. Switches language mid-conversation when the caller does.
Lead capture. Asks your qualifying questions and writes a clean record into your CRM.
Booking. Books, moves and cancels appointments straight into your calendar or booking system.
Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.