Enterprise DNA

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Document checklist chat

Answers "what documents do I need?" on the website in the visitor's own language, for new hires, relocating staff and private clients, and passes eligibility questions to a licensed consultant.

Web chatEmail Your knowledgeMultilingualHuman handoff
Live demo

Talk to Maya at Aldermast Global Mobility

Aldermast Global Mobility is made up. Maya is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

Most visa delays start with a missing or unattested document. Relocating employees and their families ask the same checklist questions again and again, often in their second language, and case officers spend their day retyping lists.

How it works

  1. Answers document questions from the firm's own checklists, by visa type
  2. Replies in the language the visitor writes in, and emails the checklist in that language and English
  3. Recognises when the visitor's employer is a corporate client and says what the employer's programme covers
  4. Explains in plain words which documents need attestation and why
  5. Passes any question about eligibility to a licensed consultant, who replies within one working day

What it connects to

  • Website chat
  • Case management system
  • Email
  • Client document portal
Sample email thread
  1. Visitor[In Arabic] I'm joining Brannock Energy Services in Dubai next month. What documents do I need to sponsor my wife and son for residence?
  2. Agent[In Arabic] Congratulations. You'll need your passport, Emirates ID and residence visa once issued, their passports and photos, your attested marriage certificate, your son's attested birth certificate, your Ejari tenancy contract and a salary certificate. Shall I email the list in Arabic and English?
  3. Visitor[In Arabic] Yes please. Our marriage certificate is from Egypt. Does it need attestation?
  4. Agent[In Arabic] Yes. It needs attesting in Egypt, then by the UAE embassy there, then by the UAE Ministry of Foreign Affairs. Our team arranges it, and Brannock's programme with us covers the cost.
  5. Visitor[In Arabic] My son is 19. Can I still sponsor him?
  6. Agent[In Arabic] That depends on his situation, so it's a question for a licensed consultant. I've passed it to Omar Haddad with your checklist, and he'll reply by email within one working day.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Multilingual. Switches language mid-conversation when the caller does.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.

Want this agent in your business?

Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.

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