Internal information · Live demo
IT how-to questions for staff
Answers everyday IT how-to questions from the company's own IT guides and data rules, and logs a ticket when something needs fixing.
Talk to Mira at Tidewren Group
Tidewren Group is made up. Mira is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
Want one like this for your business? Book a call with Sam
The problem
Simple how-to questions fill the service desk queue, and staff guess when they can't get an answer. Guessing with client files leads to data going the wrong way.
How it works
- Learns from your IT guides and data handling rules
- Answers how-to questions in chat or by voice, step by step
- Checks the data class before suggesting how to share a file
- Logs a ticket when the answer needs someone to fix something
- Shows IT which questions come up most, so guides can be improved
What it connects to
- Joanne (payroll specialist, Business Services)How do I send a 2 GB payroll file to a client?
- AgentEmail stops at 25 MB, and payroll files are Confidential, so a OneDrive link isn't allowed either. Upload it to the client's folder in the secure client portal. They get an email and a one-time code to open it.
- Joanne (payroll specialist, Business Services)The client says they can't log in to the portal.
- AgentPortal logins are reset by our client support team, not by the client. Which client is it?
- Joanne (payroll specialist, Business Services)Orchidvale Foods.
- AgentI've raised IT-48240 to reset the Orchidvale Foods login, and their contact gets a reset link within two hours. Please hold the file until then rather than sending it another way.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
IT service desk for staff
Takes IT problems from staff by voice or chat, checks known outages and the asset register first, then logs the ticket and books desk-side help.
First-week guide for new employees
Tells new employees what's on each day of their first week, where to go and what's due, straight from their onboarding plan.
How do we do this here? Process and SOP assistant
Answers 'how do we do this here?' from the company's own procedures, step by step, and helps staff start the paperwork.
Want this agent in your business?
Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.
Book a discovery call →