Enterprise DNA

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How do we do this here? Process and SOP assistant

Answers 'how do we do this here?' from the company's own procedures, step by step, and helps staff start the paperwork.

InternalVoiceWeb chat Your knowledgeIntegrationsSummaries
Live demo

Talk to Mira at Tidewren Group

Tidewren Group is made up. Mira is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.

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The problem

Procedures live in long documents that people only open when something has gone wrong. On a warehouse floor or a client site, nobody has time to search.

How it works

  1. Learns from your SOPs, process maps and checklists
  2. Answers by voice or chat with the steps and the SOP number
  3. Explains what to do when a step was missed
  4. Drafts the report or form from what the person says
  5. Tells the right people, such as the account manager, when the SOP says to

What it connects to

  • SOP library
  • Warehouse management system
  • Microsoft Teams
  • Email
Sample conversation
  1. Rizky (warehouse supervisor, Jakarta)A pallet came in damaged at Cikarang. What's the process again?
  2. AgentThat's LOG-SOP-012. Photograph the pallet and label before moving it, note the damage on the driver's receipt before signing, move it to quarantine bay Q, and log a damage report within two hours.
  3. Rizky (warehouse supervisor, Jakarta)The driver's gone and we signed the receipt clean.
  4. AgentThen log it as concealed damage and tell the client's account manager today, as the carrier claim is harder without a note on the receipt. Claims must reach the carrier within seven days. What was damaged?
  5. Rizky (warehouse supervisor, Jakarta)Two cartons crushed on the top layer.
  6. AgentI've drafted damage report DR-3318 for two crushed cartons, marked as concealed damage and ready for your photos. Budi Santoso, the account manager, has a message to call the client today.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Integrations. Connects to more than 700 business apps and acts in them during or after the conversation.
  • Summaries. Every conversation ends with a written summary, a transcript and the next step.

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