Internal learning · Live demo
Data and reporting skills coach for staff
Coaches staff on reading and using the company's own reports, with short exercises on real dashboard figures and instant feedback.
Talk to Mira at Tidewren Group
Tidewren Group is made up. Mira is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Dashboards get built, but many of the people who need them aren't sure how to read them. They ask an analyst or decide on gut feel.
How it works
- Uses your own dashboards and figures, not textbook examples
- Sets short exercises: calculate, compare to target, find the cause
- Checks the answer and explains the reasoning
- Shows where to look next in the report
- Suggests the next module at the right level
What it connects to
- Kumar (operations analyst, Kuala Lumpur)I want to get better at reading the OTIF dashboard.
- AgentGood one to practise. Last week Shah Alam shipped 1,240 orders, and 1,128 were on time and in full. What's the OTIF rate, and is it on target?
- Kumar (operations analyst, Kuala Lumpur)About 91 percent. The target's 95, so it's below.
- AgentRight, 91.0 against 95. Now the harder part. 64 orders were late and 48 were incomplete. Where would you look first?
- Kumar (operations analyst, Kuala Lumpur)The late ones, as there are more of them.
- AgentFair, but look for a pattern first. Filter the late orders by carrier and you'll see 41 of the 64 went with Tallpine Transport, so that's where a fix pays off. You got the maths and the target right. Next is module 4, 'Find the driver', about 15 minutes.
Illustrative conversation. Names, numbers and details are made up.
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Want this agent in your business?
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