Internal learning · Live demo
New hire academy coach
Quizzes new hires on the induction academy by voice or chat, explains what they got wrong and gets them ready for the assessment.
Talk to Mira at Tidewren Group
Tidewren Group is made up. Mira is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
New hires click through induction modules and forget most of it by the assessment. Gaps in data handling show up later, with real client data.
How it works
- Knows every academy module and the points that matter most
- Quizzes the new hire with realistic situations, not just definitions
- Explains each wrong answer and points to the right section
- Tells them when they're ready and helps them book the assessment
- Keeps practice scores private to the learner
What it connects to
- Nadia (new starter, Kuala Lumpur)Can you test me on module 3 before the assessment?
- AgentSure, two questions. First: a client emails you a spreadsheet of their staff salaries by mistake. What do you do?
- Nadia (new starter, Kuala Lumpur)Delete it and tell them.
- AgentHalf right. Don't delete it yet. Report it on the incident form within 24 hours, and the data protection team decides the next steps with the client. Second: what class is a client's shipment manifest?
- Nadia (new starter, Kuala Lumpur)Confidential.
- AgentCorrect, so that's one and a half out of two. Reread section 3.2 on reporting, as that's where most people drop marks, then you're ready. The pass mark is 80 percent, and you can sit it online any weekday.
Illustrative conversation. Names, numbers and details are made up.
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Want this agent in your business?
Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.
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