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Workshop tablet and diagnostic laptop support

Helps technicians and service advisors when workshop tablets, diagnostic laptops or key cabinets play up, so a bay isn't stopped waiting for IT.

VoiceSMSWeb chatInternal Your knowledgeHuman handoffSummaries
Live demo

Talk to Tess at Totara Bay Motor Group

Totara Bay Motor Group is made up. Tess is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.

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The problem

A technician's tablet won't upload an inspection video, so the customer never sees the quote and the car sits. A diagnostic laptop starts a manufacturer update halfway through a job. The service manager ends up fixing devices instead of running the workshop.

How it works

  1. Takes calls and texts from the workshop floor
  2. Walks the technician through the fix in the workshop guides
  3. Tells them which spare device to use while one is down
  4. Logs faults with the bay, device and job card number
  5. Books manufacturer updates for after hours so bays keep working

What it connects to

  • Dealer management system workshop job cards
  • IT support company ticket system
  • Customer video and texting service
  • Microsoft Teams
Sample conversation
  1. Rawiri (technician)Bay 4 at Penrose. My tablet won't upload the brake inspection video for the customer.
  2. AgentHi Rawiri. Check the tablet is on the workshop Wi-Fi, not the guest Wi-Fi, then close the job card app and open it again. The video stays saved on the tablet, so don't delete it.
  3. Rawiri (technician)It was on guest. Uploading now. Also the diagnostic laptop wants an update.
  4. AgentDon't start the update mid-job. Penrose has two laptops for that brand, so use the other one for now. I've logged IT-3418 for Harbourline to run the update after hours.
  5. Rawiri (technician)Sweet, thanks.
  6. AgentNo worries. I've let Kiri Ngata know the laptop is booked for tonight.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.
  • Summaries. Every conversation ends with a written summary, a transcript and the next step.

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