Onboarding · Live demo
IT setup and access requests for new starters
Sets up laptops, accounts and system access for new starters by role, and gets the extra approvals in before day one.
Talk to Mira at Tidewren Group
Tidewren Group is made up. Mira is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
New starters arrive to find missing accounts and no access to the systems they need. Managers chase IT, and IT chases approvers.
How it works
- Knows the standard access pack for every role
- Checks the laptop and accounts are ready three working days before the start
- Takes requests for extra access in plain words
- Gets approval from the budget holder or the data owner as the rules require
- Follows up until everything is ready and tells the manager
What it connects to
- Claire (engagement manager, Sydney)Hamish Reid starts on Monday. Is he all set up?
- AgentHis standard business analyst access is ready: Microsoft 365, the HR and learning portals, Jira, the project tracker, data warehouse read access and Power BI viewer. His laptop, LT-SYD-0388, is waiting at level 6 reception.
- Claire (engagement manager, Sydney)He'll also need Power BI Pro and the Harbourmead client workspace.
- AgentPower BI Pro is a paid licence, so I've recorded your approval as budget holder for DS-430, and it'll be ready within four working hours. The Harbourmead workspace also needs the engagement lead, Ravi Menon, so I've sent him the request as IT-48227.
- Claire (engagement manager, Sydney)Will it be ready by Monday?
- AgentIt's ready within a working day of Ravi's approval. I'll check on Thursday, chase him if it's still waiting, and let you know.
Illustrative conversation. Names, numbers and details are made up.
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