Finance · Live demo
Rent arrears calls
Calls commercial tenants whose rent invoice is overdue, records when it will be paid, sends the invoice details and hands disputes and hardship to a person.
Talk to Tess at Tallowbark Commercial Property
Tallowbark Commercial Property is made up. Tess is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
Want one like this for your business? Book a call with Sam
The problem
Overdue commercial rent is often stuck in a tenant's approval process, not refused. Chasing it by hand is slow and easy to put off, and by the time someone calls, one month has become two and the owner is asking questions.
How it works
- Checks the rent ledger each morning for overdue invoices
- Calls the tenant's accounts contact, says who is calling and why, and asks when it will be paid
- Records the promised payment date against the tenancy
- Sends the invoice copy and payment reference straight after the call
- Passes disputes, hardship and any promise more than a week away to the property manager and accounts the same day
What it connects to
- AgentHi Marcus, it's Tess from Tallowbark Commercial Property, calling about the rent for Quorrel Freight's warehouse at 22 Boundary Road, Laverton North. Invoice TCP-40418 for $24,860 including GST is 9 days overdue. Is it with your accounts team?
- MarcusSorry, it got held up. Our new finance system needed it re-approved. It's in Thursday's payment run.
- AgentThanks Marcus, that's helpful. I'll note payment of $24,860 on Thursday and text you the invoice copy with the TCP-40418 reference for the remittance.
- MarcusGreat. Can you also send the outgoings breakdown? Our CFO asked for it.
- AgentOf course. I'll send this year's outgoings budget with it, and let Hamish Lee, your property manager, know in case your CFO has questions.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
Leasing inspection booker
Answers business enquiries about vacant office, retail and industrial space from the listing records, and books inspections with the leasing team.
Tenant enquiry inbox
Answers commercial tenants' emails about lease dates, options, rent reviews, outgoings and consents from the lease records, and passes decisions to the right property manager.
Owner and investor enquiry line
Answers calls and chats from owners and investors looking for a commercial property manager, explains the fees and books a free property review.
Want this agent in your business?
Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.
Book a discovery call →