Client service · Live demo
Tenant enquiry inbox
Answers commercial tenants' emails about lease dates, options, rent reviews, outgoings and consents from the lease records, and passes decisions to the right property manager.
Talk to Tess at Tallowbark Commercial Property
Tallowbark Commercial Property is made up. Tess is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
Want one like this for your business? Book a call with Sam
The problem
Property managers get a steady stream of tenant emails asking when the lease ends, when the option window opens, what the next review is and how to get consent to sublet. Each one means opening the lease, and the work that needs a property manager waits behind them.
How it works
- Reads each tenant email and matches it to the tenancy and lease summary
- Answers lease end dates, option windows, rent reviews and outgoings questions from the records
- Sends the right form for consents, such as subletting, assignment, fit-out or signage
- Passes anything that needs a decision or advice to the property manager with a short summary
- Sends each property manager a daily summary of what came in and what's waiting on them
What it connects to
- PriyaHi, our lease at Level 3, 96 Spencer Street ends next June. When do we need to take up the option, and what happens to the rent? Thanks, Priya, Merrow and Finch Architects
- AgentHi Priya, your lease ends on 30 June next year and has one further 5-year option. The lease says you exercise it in writing between 31 December and 31 March. If you take it, rent for the new term is set by a market review, and Daniel Kovac, your property manager, will send the owner's proposal before your window opens.
- PriyaThanks. We'd also like to sublet a few desks to a partner firm. Is that allowed?
- AgentSubletting needs the owner's written consent, so I've attached the consent request form. I've sent Daniel a summary of both questions, and for advice on the option itself your own lawyer is the best person to ask.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
Leasing inspection booker
Answers business enquiries about vacant office, retail and industrial space from the listing records, and books inspections with the leasing team.
Rent arrears calls
Calls commercial tenants whose rent invoice is overdue, records when it will be paid, sends the invoice details and hands disputes and hardship to a person.
Owner and investor enquiry line
Answers calls and chats from owners and investors looking for a commercial property manager, explains the fees and books a free property review.
Want this agent in your business?
Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.
Book a discovery call →