Internal operations · Live demo
Truck and trailer repair requests for freight fleets
Takes fault reports on trucks and trailers from drivers and depot staff, logs the job with fleet number, odometer and photos, books an overnight workshop slot, and puts drivers on the road straight through to the duty workshop supervisor.
Talk to Jake at Westbound Freight Lines
Westbound Freight Lines is made up. Jake is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Faults are scribbled on run sheets or mentioned at the gate. The workshop finds out when the truck fails, and trucks miss the morning because nobody booked the overnight slot.
How it works
- Takes the fleet number, odometer, location, fault and photos
- Logs the job in the workshop system for the workshop manager
- Puts a driver still on the road through to the duty workshop supervisor by phone
- Books overnight service slots so trucks are ready for the morning
- Never says whether a vehicle is safe to drive; the workshop decides
What it connects to
- Ahmed (driver)Truck 41, the trailer brake light on the left side is out. I'm back at Kewdale now.
- AgentHi Ahmed, it's Jake. What's the odometer reading on truck 41, and is it the trailer's left brake light only?
- Ahmed (driver)412,880. Just that one light.
- AgentThanks. I've logged it for Ivan Petrovic's workshop with the reading and booked truck 41 into tonight's slot at 8pm. The workshop will decide if anything else is needed before it goes out tomorrow.
Illustrative conversation. Names, numbers and details are made up.
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