IT · Live demo
Software licence requests and approvals
Takes requests for survey, drafting and office software, checks which licences are free, sends the request to the right director and logs it.
Talk to Mere at Tussock Survey and Planning
Tussock Survey and Planning is made up. Mere is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Licences for 12d Model, Civil 3D and Trimble cost thousands a year each. Nobody knows who is using which seat, so the firm buys new ones while others sit unused, and requests wait in a director's inbox for a week.
How it works
- Takes a licence request by chat or email
- Checks the licence list for free seats and seats nobody has used in 60 days
- Sends the request to the right approver with the cost and the options
- Logs the request and tells the person what happens next and how long it takes
- Leaves installing and assigning licences to the IT coordinator
What it connects to
- Sophie (drafter)Hi, can I get a 12d Model licence? Starting on the Halswell subdivision next week.
- AgentHi Sophie. All 14 12d Model licences are in use right now. Two people haven't opened 12d in 60 days, so Aroha Tane can ask whether one can move to you before we buy another at NZD 6,800 a year.
- Sophie (drafter)That works. Who has to approve it?
- AgentHelen Park approves survey and drafting software. If a new licence has to be bought, Grant McLeod approves it too, because it is over NZD 1,000 a year.
- Sophie (drafter)OK, go ahead.
- AgentI've logged it as IT-2862 and sent it to Helen with both options. If a seat is freed you could have it the same day; a new one takes 2 to 3 working days. I'll message you when it's approved.
Illustrative conversation. Names, numbers and details are made up.
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