IT · Live demo
Suspicious email reporting for staff
Takes staff reports of odd emails, texts and calls at any hour, tells them what to do straight away, and gets the on-call engineer moving when someone has clicked.
Talk to Mere at Tussock Survey and Planning
Tussock Survey and Planning is made up. Mere is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Staff aren't sure whether a strange email is worth reporting, so they ignore it or forward it to the whole office. When someone does click a link at 8pm, nobody hears about it until morning.
How it works
- Takes reports by email, chat or phone at any hour
- Asks whether the person only received it, or clicked, opened or typed a password
- Tells them what to do straight away and logs the report
- Pages the on-call engineer within minutes when an account may be at risk
- Sends any request to change bank details to the finance manager to check by phone
What it connects to
- Nadia (planner)I got an email from a supplier asking us to update their bank account. It looks a bit off.
- AgentThanks for checking, Nadia. Did you click any links, open an attachment or reply to it?
- Nadia (planner)No, just read it.
- AgentGood. Please forward it to it@tussocksurvey.example, don't reply, then delete it. Bank detail changes are never made from an email. I've sent it to Nicola Grey, who will check with the supplier on the number we already hold.
- Nadia (planner)Will do. What if I had clicked it?
- AgentThen I'd page the on-call engineer straight away and ask you to stay off email until they call, usually within 15 minutes. Your report is SEC-0911. Thanks for flagging it.
Illustrative conversation. Names, numbers and details are made up.
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