Internal operations · Live demo
Traveller helpline for corporate travellers
Answers business travellers day and night in their own language, finds options from the booking and the client's policy, and puts urgent problems through to the duty consultant.
Talk to Noor at Ghafline Corporate Travel
Ghafline Corporate Travel is made up. Noor is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
Business travellers need help at the worst moments: a cancelled flight, a missed connection, a lost passport before a client meeting. A voicemail at midnight, or a helpline in the wrong language, turns a delay into a missed meeting.
How it works
- Answers the helpline by phone and chat, 24 hours a day
- Switches to the traveller's language as soon as they do
- Checks the booking, the flight status and the rebooking options
- Checks the options against the client's out-of-hours travel policy
- Puts urgent changes straight through to the duty consultant with a summary
What it connects to
- Callerمرحباً، هل تتكلم العربية؟
- Agentأهلاً، نعم بالتأكيد. [Switches to Arabic] How can I help?
- Caller[In Arabic] It's Omar from Harwick Engineering. My flight from Frankfurt to Dubai tonight has been cancelled, and I have a site meeting in Jebel Ali at 1pm tomorrow.
- Agent[In Arabic] I'm sorry, Omar. The airline has moved you to tomorrow's 9.55am flight, which lands at 6.40pm, after your meeting. There's a seat tonight at 9.40pm through Doha that lands in Dubai at 9.10am. Would that work?
- Caller[In Arabic] Yes, please book it.
- Agent[In Arabic] Karan, our duty consultant, is reissuing your ticket now. It's within Harwick's out-of-hours limit, so no approval is needed. You'll have the new ticket on your phone within 20 minutes, and a car will meet you at Dubai arrivals.
Illustrative conversation. Names, numbers and details are made up.
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