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Corporate travel change inbox
Replies to business travellers' and arrangers' change requests from the booking record, with the real costs and the client's policy, and hands confirmed changes to the consultant.
Talk to Noor at Ghafline Corporate Travel
Ghafline Corporate Travel is made up. Noor is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
Meetings move, and every change lands in the consultants' inbox. Each one means opening the booking, checking fare rules, hotel terms and the client's travel policy before anyone can reply, while executive assistants wait for an answer.
How it works
- Matches each email to the traveller's booking and the client's travel policy
- Checks the fare rules, hotel terms and the cost of the change
- Replies with the options, the total and whether new approval is needed
- Passes confirmed changes to the consultant, who reissues the tickets
- Sends anything unusual, like a cancellation for illness, straight to a person
What it connects to
- HanaHi, Karim Nassar is booked to London on Sunday, trip GH-38260. His board meeting has moved to Wednesday. Can we move his flights and hotel two days later? Thanks, Hana
- AgentHi Hana, Karim's business fare is flexible, so there's no change fee, just a fare difference of AED 1,240 to move both flights two days later. His Canary Wharf hotel can move to Tuesday and Wednesday nights at the same Barqan rate of AED 1,310 a night. Date changes in the same class need no new approval under Barqan's policy.
- HanaPerfect, please go ahead. Can you add a car from Heathrow too?
- AgentThanks Hana. I've passed it all to Aisha, Karim's consultant, including the car. She'll reissue his tickets and email the new itinerary within two hours, and everything goes on Barqan's account.
Illustrative conversation. Names, numbers and details are made up.
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