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Stock and price lookup for wholesale sales reps
Answers sales reps on the road about stock on hand at each warehouse, incoming stock dates, pack sizes, substitutes and a customer's price tier, and sends special price requests to the sales manager.
Talk to Lena at Ridgeline Foodservice Supplies
Ridgeline Foodservice Supplies is made up. Lena is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Reps standing in a customer's kitchen ring the office to check stock and price. Customer service is busy with orders, reps guess, and customers are promised stock that is not there.
How it works
- Reads stock on hand at each warehouse and the next arrival date from NetSuite
- Gives pack sizes and approved substitutes
- Tells the rep the customer's price tier, without changing it
- Passes special price requests to the sales manager with volumes and the competing price
- Passes allergen and food safety questions to the quality manager instead of answering them
What it connects to
- Josh (sales rep)How many cases of the 10kg Ridgeline fries have we got? I'm with Harbour Cafe in Lyttelton.
- AgentHi Josh, it's Lena. Hornby has 64 cases of the 10kg shoestring fries. Dunedin has 12. The next delivery lands at Hornby on Tuesday 20 October.
- Josh (sales rep)What price are they on?
- AgentHarbour Cafe is Tier B, so NZD 38.95 a case plus GST, 5 percent off list.
- Josh (sales rep)They want a better price, their other supplier is at $36.
- AgentThat's Craig Doyle's call. I've sent him the request: Harbour Cafe, 10kg fries, about 6 cases a week, competing price NZD 36. He'll come back to you today.
Illustrative conversation. Names, numbers and details are made up.
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