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Warehouse procedures lookup for distributors and wholesalers
Answers warehouse staff and drivers who ask how something is done, such as returns, short picks, damaged stock and cold chain checks, from the written procedures, and sends anything out of range to the right manager.
Talk to Lena at Ridgeline Foodservice Supplies
Ridgeline Foodservice Supplies is made up. Lena is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Procedures sit in SharePoint folders nobody on the floor opens. New pickers and drivers ask whoever is near, get different answers, and chilled stock ends up back on the shelf when it should not.
How it works
- Answers how-to questions from the written warehouse and transport procedures
- Sends the procedure document so staff can read it in full
- Tells the staff member who to contact when a step needs a manager
- Passes cold chain readings out of range to the quality manager straight away
- Never makes the food safety call itself
What it connects to
- Mike (driver)Customer in Rolleston wants to send back a case of chicken thighs, says they ordered the wrong thing. Do I take it?
- AgentHi Mike, it's Lena. A return needs a returns number from customer service before you collect it. Chilled and frozen goods can't go back into stock, they're recorded and destroyed. Do they have a returns number?
- Mike (driver)No. Also my chiller read 6 degrees at the first drop.
- AgentChilled must be 0 to 4 degrees, so I've told Raj Patel now. Keep the chilled stock on the truck until he calls you, he'll decide what happens next. For the chicken, I've asked Kate Mills in customer service to sort a returns number with the customer.
Illustrative conversation. Names, numbers and details are made up.
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