Internal operations · Live demo
Maintenance request line for restaurant and bar groups
Takes reports of broken fridges, beer lines, lights and doors from venue staff, logs each job with a photo and urgency, passes it to the facilities coordinator, and tells the venue when a tradesperson is booked.
Talk to Ruby at Tidewater Hospitality Group
Tidewater Hospitality Group is made up. Ruby is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Staff mention a broken cool room to whoever is on shift. Nobody logs it, the same fault is reported three times, and the facilities coordinator finds out when stock is lost.
How it works
- Takes the venue, where the fault is, what is wrong, a photo and when it started
- Sorts it as fix today, this week or planned, and phones urgent jobs through straight away
- Logs every job in the maintenance register so faults are not reported twice
- Passes jobs over the venue manager's limit to the operations manager for approval
- Tells the venue when the tradesperson is booked and when the job is closed
What it connects to
- Tia (assistant manager)Hi, the walk-in chiller at Harbour Lights is reading 9 degrees. It was 4 this morning.
- AgentHi Tia, it's Ruby. That's an urgent one. I've phoned Sam Tuilagi and he's calling Northern Refrigeration now. Can you send me a photo of the display and tell me what's in there?
- Tia (assistant manager)Photo sent. Mostly dairy, meat and prepped sauces.
- AgentThanks. I've logged it and told Hamish Reid's kitchen team, since what happens to the food is their call. I'll text you as soon as the technician has a time.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
Shift close report and handover for restaurant groups
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When a venue runs short, finds which venue has spare stock, asks that manager to agree, records the transfer at cost so both stock counts are right, and books it on the runner van.
New staff onboarding for restaurant and bar groups
Sends each new starter their first-shift details, collects their employment paperwork through the secure onboarding link, and tells the people manager and venue manager what is missing 48 hours before the shift.
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