Marketing and events · Live demo
Customer review requests for freight and logistics companies
Asks every active customer the same way how things are going and invites a Google review, and passes any problem they mention to the sales manager the same day.
Talk to Mia at Kaimai Cold Freight
Kaimai Cold Freight is made up. Mia is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
The company has 9 Google reviews after 25 years, all from friends. Nobody asks customers, and the one complaint that came in by email sat unanswered for a fortnight.
How it works
- Contacts each new customer 90 days after their first delivery, and every customer once a year
- Asks how things are going and invites a Google review if they wish
- Asks every customer, never only the happy ones, and offers nothing in return
- Passes any problem to the sales manager the same day and tells the customer who will call
- Leaves every public reply to the marketing manager
What it connects to
- AgentHi Tom, it's Mia from Kaimai Cold Freight. It's been 90 days since your first delivery with us. How are things going? If you're happy to, here's a link to leave us a Google review.
- Tom (meat processor)Mostly good, but two loads to Auckland arrived late last month.
- AgentThanks for telling me, Tom. I've passed the two late Auckland loads to Mike Faleolo, our Sales Manager, and he'll call you today to go through them.
Illustrative conversation. Names, numbers and details are made up.
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Tracks each driver's licence class, endorsements, medical certificate and training, reminds them before anything expires, and tells the health and safety manager on the day it does.
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