People and HR · Live demo
Shift swap and cover finder for freight depots
Finds staff at the same depot with the right licence who are free and rested, texts them fairly, and sends the swap to the operations manager to approve.
Talk to Mia at Kaimai Cold Freight
Kaimai Cold Freight is made up. Mia is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Dispatchers spend an hour ringing round for cover, call the same three keen drivers every time, and sometimes put on a driver who has not had his rest break.
How it works
- Takes the swap or cover request from the staff member
- Checks the roster for staff with the right licence class who are free and have had their rest break
- Texts them in order of who has had the fewest extra shifts this month
- Sends the first yes to the operations manager or depot manager to approve
- Passes any work time or rest break question to the health and safety manager
What it connects to
- Shannon (driver, Auckland)Can someone swap my Saturday Class 5 run? It's my daughter's wedding.
- AgentCongratulations, Shannon. It's Mia. Three Class 5 drivers at Wiri are free and rested on Saturday. I'm texting them now and will tell you who says yes.
- Shannon (driver, Auckland)Pete said he'd do it. Can we just lock it in?
- AgentThanks. Every swap needs approval from Jo Richards, the Auckland depot manager, so I've sent it to her with Pete's name. I'll message you both once she decides.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
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