Enterprise DNA

People and HR · Live demo

Reference checks for new truck drivers

Contacts each shortlisted driver's referees with the candidate's consent, asks the standard questions, records the answers word for word, and sends them to the people manager.

OutboundVoiceEmailYour data SummariesHuman handoffIntegrations
Live demo

Talk to Mia at Kaimai Cold Freight

Kaimai Cold Freight is made up. Mia is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

Good drivers take another job while the people manager plays phone tag with referees, and the answers end up as scribbled notes nobody can compare.

How it works

  1. Starts when a candidate is shortlisted and their consent is on file
  2. Calls or emails both referees with the standard questions
  3. Records each answer word for word
  4. Chases referees after 2 business days and flags anyone unreachable after 4
  5. Sends the answers to the people manager, who makes the hiring decision

What it connects to

  • Employment Hero
  • Email
  • Phone
  • Microsoft Teams
Sample conversation
  1. Aroha (people and culture manager)Where are we with references for Sione, the Class 5 applicant?
  2. AgentHi Aroha, it's Mia. His first referee, a depot manager at his last employer, answered all six questions this morning. The second hasn't replied, and I'll chase tomorrow.
  3. Aroha (people and culture manager)Does the first one sound like a good reference?
  4. AgentI don't judge the answers. I've sent you the full notes, word for word, so you can decide. The referee said he would employ Sione again.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Summaries. Every conversation ends with a written summary, a transcript and the next step.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.
  • Integrations. Connects to more than 700 business apps and acts in them during or after the conversation.

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