Compliance and risk · Live demo
Know-your-customer document chaser
Chases every new account's missing identity and ownership documents by portal message, text and phone, so accounts can be funded on time.
Talk to Olivia at Quillbrook Wealth Partners
Quillbrook Wealth Partners is made up. Olivia is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
A new account can't be funded until every know-your-customer document is in, from photo ID to beneficial ownership forms. Onboarding teams spend hours chasing, and a new client's first experience is an account that won't open.
How it works
- Reads each new account's document checklist, and what has arrived, from the onboarding system
- Chases on a set rhythm: portal message, then text, then a phone call
- Explains each document in plain words, like what a beneficial ownership certification asks for
- Sends pre-filled forms for e-signature and a secure upload link, and never asks for documents by email
- Hands stuck accounts to the onboarding lead with a summary of every attempt
What it connects to
- AgentHi Daniel, it's Olivia from Quillbrook Wealth Partners. The new account for Kessling Tool and Die is nearly ready to fund. We just need two more documents.
- DanielI thought my assistant sent everything. What's still missing?
- AgentWe have the operating agreement and the W-9. Still to come are the beneficial ownership certification and a certificate of good standing from the Illinois Secretary of State.
- DanielWhat's the ownership form? And can I just email you the certificate?
- AgentIt names anyone who owns 25% or more of the company, plus one person who controls it. I've put a pre-filled copy in your client portal to sign. Please upload the certificate there too, since we don't take documents by email. I'll text you the link now.
Illustrative conversation. Names, numbers and details are made up.
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Want this agent in your business?
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