Internal operations · Live demo
Shift close report and handover for restaurant groups
Takes the duty manager's close report by text or voice after each shift, writes a handover for the opening manager, and sends the operations manager one summary of every venue by 8am.
Talk to Ruby at Tidewater Hospitality Group
Tidewater Hospitality Group is made up. Ruby is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Close reports arrive as rushed texts at 1am, or not at all. The opening manager does not know what ran out or who no-showed, and the operations manager pieces five venues together from group chats.
How it works
- Asks the duty manager for the close report within 30 minutes of closing
- Covers takings variance, incidents, complaints, stock that ran out and staff issues
- Writes a short handover for the next opening manager
- Sends the operations manager a summary of all venues by 8am
- Records incidents word for word and leaves any decision about them to the operations manager
What it connects to
- Ben (duty manager)Close report for The Fernhill. Till was $35 over. We ran out of the pale ale on tap and the fish.
- AgentThanks Ben, it's Ruby. Noted: till NZD 35 over, pale ale keg and fish 86'd. Any incidents, complaints or staff issues tonight?
- Ben (duty manager)One guest slipped near the bathrooms, said she was fine. And Jess left at 9 sick.
- AgentI've recorded the slip as you described it, with the time and place, and Jess leaving at 9pm unwell. Grace Whitcombe will see both in the 8am summary, and the opening manager gets the handover with the stock to order.
Illustrative conversation. Names, numbers and details are made up.
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Sends each new starter their first-shift details, collects their employment paperwork through the secure onboarding link, and tells the people manager and venue manager what is missing 48 hours before the shift.
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