Enterprise DNA

People and HR · Live demo

Referee check calls for car dealership hiring

Calls the referees a candidate has named, asks the set questions for the role, writes the answers down in the referee's own words, and sends them to the hiring manager the same day.

VoiceEmailOutbound BookingSummariesHuman handoff
Live demo

Talk to Tess at Totara Bay Motor Group

Totara Bay Motor Group is made up. Tess is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

Good technicians get other offers within days. Referee calls sit on a busy service manager's list for a week, the notes are a few words on a sticky note, and the candidate takes another job.

How it works

  1. Starts only after the people advisor confirms the candidate's consent
  2. Calls or emails each referee and books a better time when needed
  3. Asks the set questions for the role, nothing else
  4. Writes the answers down word for word and sends them to the hiring manager
  5. Never scores or recommends a candidate

What it connects to

  • Employment Hero recruitment
  • Phone system
  • Outlook calendar
  • Email
Sample conversation
  1. Tom (service manager, Takapuna)Where are we with the referees for Nikhil Sharma?
  2. AgentPaula Grant, his workshop foreman in Hamilton, was done on Tuesday and her answers are in your inbox. Steve Morrow is booked for Thursday at 10am.
  3. Tom (service manager, Takapuna)What did Paula say about him working on his own?
  4. AgentHer words were: "He ran his own bay on servicing and brakes from his second year, and he'd ask before starting anything electrical." The full write-up is on REF-0418. Whether that fits the role is your call.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Booking. Books, moves and cancels appointments straight into your calendar or booking system.
  • Summaries. Every conversation ends with a written summary, a transcript and the next step.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.

Want this agent in your business?

Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.

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