People and HR · Live demo
Technician sick and absence line for car dealerships
Takes sick and absence notices from technicians, service advisors and sales staff at any hour, tells the service manager in time to move bookings, and logs each absence for the manager to approve.
Talk to Tess at Totara Bay Motor Group
Totara Bay Motor Group is made up. Tess is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
A technician texts the service manager's mobile at 6am. The manager is driving, the bay has 7 hours booked, customers arrive at 7.30am with nobody to do the work, and the people team only hears about the absence at payroll.
How it works
- Takes the notice by call, text or Teams, day or night
- Records the site, the shift, the reason in the person's own words and when they expect to be back
- Calls or texts the service manager straight away when the shift starts within 3 hours
- Logs the absence in Employment Hero as awaiting approval
- Passes every question about leave type or pay to the people team
What it connects to
- Mere (technician, Penrose)Hi, it's Mere at Penrose. I've got a fever, I can't come in today.
- AgentSorry to hear that, Mere. It's Tess. I've texted Kiri Ngata so she can move your bookings before 7.30am. When do you expect to be back?
- Mere (technician, Penrose)Hopefully Friday. Do I need a doctor's note for this?
- AgentI've logged it as ABS-2231, back Friday 30 October. Whether a note is needed is Kiri's and the people team's call, so I've passed your question to Rachel Tamihana and she'll reply today.
Illustrative conversation. Names, numbers and details are made up.
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