People and HR · Live demo
Workshop shift cover for car dealer service departments
When a technician or service advisor is off, checks the cover list for people who are free and qualified for the booked work, messages them, and tells the service manager who said yes.
Talk to Tess at Totara Bay Motor Group
Totara Bay Motor Group is made up. Tess is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
A service manager spends the first hour of a busy morning ringing round technicians at three sites, not knowing who is rostered off or who is trained for the EV job in the bay, while customers wait at the counter.
How it works
- Checks the day's booked hours and the cover list for the site
- Messages only staff who are rostered off and hold the right level for the work
- Asks in the workshop Teams channel and by text, first come first served
- Tells the service manager who said yes, and the service manager confirms it
- Never promises overtime or pay rates
What it connects to
- Kiri (service manager, Penrose)Mere's off sick and her bay has an EV battery check this morning. Who can cover?
- AgentSione Fifita is rostered off today and is EV high-voltage trained, so he can do the battery check. Grace Liu at Takapuna is free from 12.30pm for the afternoon jobs. Shall I message both?
- Kiri (service manager, Penrose)Yes. Tell Sione it's paid as overtime.
- AgentI've messaged Sione and Grace and I'll tell you who says yes. I'll leave the overtime out of my message so you can confirm it with Sione yourself when you approve the cover in Employment Hero.
Illustrative conversation. Names, numbers and details are made up.
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