Enterprise DNA

Internal operations · Live demo

Office and facilities requests

Takes office and facilities requests from staff, books rooms, visitors and catering, and logs faults with the facilities team.

InternalWeb chatVoice BookingHuman handoffIntegrations
Live demo

Talk to Mira at Tidewren Group

Tidewren Group is made up. Mira is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.

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The problem

Room bookings, visitor passes and building faults arrive as a mix of emails and calls to one facilities manager. Requests get lost, and the same fault is reported ten times.

How it works

  1. Books meeting rooms from live availability
  2. Arranges visitor passes and catering within the cut-off times
  3. Logs faults with a reference and links repeat reports to the open job
  4. Sends urgent issues like leaks or security straight to building security
  5. Keeps the person who reported it updated until the job is closed

What it connects to

  • Microsoft 365 room calendars
  • Visitor management system
  • Facilities ticketing
  • Building management contacts
Sample conversation
  1. Farhan (client manager, Singapore)I need a room for 18 people on Thursday afternoon, with video, for a client workshop.
  2. AgentThe Harbour Room on level 15 seats 20 and has video. It's free Thursday from 1pm to 5pm. Shall I book 1pm to 4pm?
  3. Farhan (client manager, Singapore)Yes. Six of them are visitors.
  4. AgentBooked. Send me the visitors' names by 5pm Wednesday so reception can print passes. Would you like afternoon tea? It's S$15 a head, charged to your cost centre.
  5. Farhan (client manager, Singapore)Yes please. Also, the air conditioning on level 13 is freezing again.
  6. AgentAfternoon tea for 18 is added. I've logged the air conditioning as FAC-2207 and linked it to the building's open work order. The engineer is due tomorrow morning, and Wei Ling Chua will update you.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Booking. Books, moves and cancels appointments straight into your calendar or booking system.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.
  • Integrations. Connects to more than 700 business apps and acts in them during or after the conversation.

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