Enterprise DNA

Internal operations · Live demo

Weekly KPI check-in calls with team leads

Calls team leads each Monday about last week's KPIs, asks about anything off target and writes their explanation into the weekly pack.

InternalOutboundVoiceYour data Answers from your dataSummariesIntegrations
Live demo

Talk to Mira at Tidewren Group

Tidewren Group is made up. Mira is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.

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The problem

Weekly KPI packs show the numbers but not the reasons. Managing directors chase team leads for the story behind every miss.

How it works

  1. Pulls last week's KPIs for each site or team from your data
  2. Calls each team lead at a set time on Monday
  3. Starts with anything off target and asks what happened
  4. Links the answer to open actions from recent meetings
  5. Writes the commentary into the pack for the managing directors

What it connects to

  • Power BI or your data warehouse
  • Warehouse management system
  • Project tracker
  • Email
Sample conversation
  1. AgentHi Rizky, it's Mira for your Monday KPI check-in. Cikarang's on-time dispatch was 92.1 percent last week against a 96 percent target, down from 95.4. What happened?
  2. Rizky (warehouse supervisor, Jakarta)The dock scheduling clash. Two clients booked the same morning slots, and trucks queued for hours on Wednesday.
  3. AgentThat matches your action from the operations review, due Friday. Is the fix on track?
  4. Rizky (warehouse supervisor, Jakarta)Yes, we're moving one client to afternoon slots from Wednesday.
  5. AgentGot it. That's in the pack as your comment, so Benjamin sees the cause and the fix together. One good one: pick accuracy was 99.6 percent, your best week this quarter. Talk next Monday at 8.30am.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Answers from your data. Looks up live records in your own database and systems, not just documents.
  • Summaries. Every conversation ends with a written summary, a transcript and the next step.
  • Integrations. Connects to more than 700 business apps and acts in them during or after the conversation.

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