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Staff handbook questions for transport and logistics companies
Answers drivers' and warehouse staff questions from the staff handbook and names the section, and passes anything about pay, entitlements or a complaint privately to the people manager.
Talk to Mia at Kaimai Cold Freight
Kaimai Cold Freight is made up. Mia is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Drivers on the road cannot open the handbook, so they ring the office. The people manager answers the same meal allowance question ten times a week.
How it works
- Takes the question by text, Teams or phone
- Answers from the staff handbook and names the section
- Passes pay, entitlement and contract questions to the people manager
- Passes safety questions to the health and safety manager
- Keeps each question private to the person it is passed to
What it connects to
- Ana (warehouse, Hamilton)How much is the boots allowance and how do I claim it?
- AgentHi Ana, it's Mia. The boots allowance is NZD 180 a year. Upload the receipt in Employment Hero under Expenses, from section 6 of the staff handbook.
- Ana (warehouse, Hamilton)Thanks. Also I think I've been underpaid on my overtime. Is that legal?
- AgentI can't advise on what the law says. I've passed your pay question privately to Aroha Ngata in People and Culture, and she'll get back to you.
Illustrative conversation. Names, numbers and details are made up.
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